Read the following Tenant Alliance website (now offline
but more info archived here
), for very good extremely pertinent
information to the reputation of Croman Real Estate / 9300 Realty.
Citations from the above page below (substitute Croman
Why Should You Be Concerned?
The Shaloms purchase relatively "cheap" rent-regulated buildings
then apply a variety of tactics to get the existing tenants out,
accelerate turnover, and rapidly deregulate apartments. During the first
few years, building maintenance and services decline dramatically and
the Shaloms aggressively go after the easiest targets, including illegal
sublets, non-primary tenancies, and illegal aliens, as well as tenants
who don't know their rights and those willing to accept paltry buyout
offers. Other favorites are "clutter" cases, unauthorized pets, and
alterations. Vacated apartments are gut-renovated and registered with
"legal" rents just within reach of "luxury decontrol." Once construction
begins, it is nonstop. New stories are added, apartments are combined
and partitioned, and courtyards and apartments are transformed into
commercial spaces, often without regard to zoning laws or building
codes. New tenants are given partial-term leases and/or rent discounts
("preferential rents") that are revoked at lease renewal time, forcing
the tenants to move. Previously stable apartment communities are
transformed into dormitories. Since the landlord gets an 18% rent
increase with each vacancy, it doesn't take long before all or most
apartments are deregulated. The Shaloms have displaced thousands of
residential tenants, destroyed dozens of small business owners, and
devastated communities citywide.
How Can You Protect Yourself?
The Shaloms' goal is to get you out, and they count on you not
knowing your rights and/or giving up. Keeping your apartment and
preserving your rights will require vigilance and persistence. You must
know your rights and be prepared to defend them. Also, be a good
neighbor! Look out for your elderly and disabled neighbors, as they will
be especially vulnerable to the Shaloms' tactics.
Gird Yourself for Battle!
- Get your apartment's rent history by calling DHCR's RentInfo Line: 718-739-6400.
- Make sure you have your original lease in a safe place.
- Participate actively in the Shalom Tenants Alliance.
- Organize a tenant association in your building.
- Document everything: keep a journal, take photos of all
problem conditions, and keep copies of all letters and notices from the
- During heating months, keep a heat log.
- When you pay your rent, send it via Certified Mail. Always request a written receipt.
sure all communications with the landlord, including repair requests,
are documented in writing and sent to the landlord via Certified Mail.
- Always have a witness if the landlord or his agent enters your apartment.
- If (when) the landlord fails to provide maintenance or
repairs, call 3-1-1 to file complaints. Keep a log of the dates, times,
and complaint numbers.
"If I Just Keep to Myself, Won't the Shaloms Leave Me Alone?"
Many tenants believe if they don't call attention to themselves,
they'll be okay. It doesn't work that way -- in fact, the opposite is
true. You will have the greatest chances of surviving the Shalom
takeover if you report and document every problem, join forces with
other tenants, and refuse to let the landlord get away with anything.
You'll keep your apartment only if you fight for it.
What to Expect
Reports from Shalom tenants citywide have revealed a pattern of
"standard" tactics the Shaloms use when they take over a building.
Following is a brief overview of what to expect.
Almost immediately after they purchase your building, the Shaloms
will show up in person demanding access to your apartment for an
"inspection." Usually they will demand that you show identification.
They do this to intimidate you and to find reasons to evict you. They
are looking for illegal sublets, pets, clutter, and alterations.
- In New York City, owners may enter a tenant's apartment for
three general reasons: emergency repairs, non-emergency repairs or
improvements, and apartment inspections. Emergency repair requires no
advance notice to the tenant. However, access for non-emergency repairs
and improvements requires a minimum of one week's advance written
notice, and access for inspection requires a minimum of 24 hours advance
- You should NEVER admit a stranger into your apartment (or
your building). Request ID and written authorization from your landlord.
- The landlord does not have a right to photograph you or your possessions in your apartment without your permission.
- You should ALWAYS have at least one witness when any agent of the landlord enters your apartment, including repairmen.
- You have a right to take photographs and make audio recordings of anyone or anything inside your own apartment.
Tenant Information Sheets
The Shaloms will also ask you to fill out a Tenant Information
Sheet asking for all kinds of personal information. The Shaloms do this
in order to find illegal sublets, non-primary tenancies, and
unauthorized pets, and other details they can use to investigate you.
- The landlord only has the right to know the names of the people
living in the apartment other than the primary tenant, whether the other
occupants are family members, and if any occupant is a senior citizen
or disabled person. The landlord may request this information no more
than once every 12 months.
- In addition, the landlord is required
to ask, once per year, if any children reside in the apartment in order
to comply with local laws concerning window guards and lead paint.
Almost immediately after the Shaloms take over, building
conditions decline rapidly. If you have a live-in superintendent, he or
she will no longer be allowed to maintain the building as s/he did in
the past. Garbage will pile up, the floors will not be cleaned, the
boiler will shut down frequently, heat will be inadequate, intercoms
will often be out of order, vermin will infest the building, and more.
In due course, the superintendent will be removed from the building
- Notify the landlord in writing, via Certified Mail, of all maintenance and repair issues.
- Take photographs.
- Call 3-1-1 to file complaints.
Construction will begin immediately. There will be an initial
exodus of tenants, and their apartments will be gut-renovated in order
to maximize vacancy rent increases. This will continue until all
apartments are renovated. The Shaloms may also alter the building, such
as by adding stories or expanding into your courtyard. The work they do
is often dangerous to tenants. They have removed fire escapes and
structural elements, caused floods and electrical fires, compromised
ventilation, and worse. Remember:
- The landlord is required to file plans with the Department of
Buildings (DOB) and obtain construction permits for renovations that
involve structural changes, electrical work, or plumbing.
- If construction permits are not posted in plain view, call
3-1-1 and file a complaint. Keep filing complaints until an inspector
writes a violation.
- Construction can be done only on weekdays
between 8am and 6pm. If you see or hear construction after hours or on
weekends, call 3-1-1 and file complaints.
Vacancy Leases & Rent Discounts
The Shaloms often offer new tenants partial-term leases and rent
discounts, fail to provide the mandatory Rent Stabilized Lease Rider
that explains tenants' rights and details how the rent was calculated,
and require the tenant to pay more than one month's rent as a security
deposit. When lease renewal time comes around, the rent discount is
- Lease terms for regulated apartments are one-year or two-years. A lease with a term of 13 months is a two-year lease.
- The law prohibits the landlord from charging more than one month's rent as a security deposit.
- If you did not receive the mandatory lease rider, demand it from the landlord.
- The landlord is allowed to revoke a preferential rent. Buyer beware.
- The landlord may have registered a fraudulent rent. Get your rent history from DHCR (718-739-6400) to find out.
The law requires the landlord to offer you a renewal lease, with
annual increase amounts set by the Rent Guidelines Board. (If you have a
rent discount, the increase will be based upon the higher registered
rent.) The landlord must send you the renewal form, along with the
mandatory Rent Stabilized Rider, at least 90 days before your current
lease ends. You have 60 days to sign and return it, and the landlord
must return the fully executed lease (signed and dated) to you within 30
days. The Shaloms tend to flout these requirements. Remember:
- If the landlord does not offer you a renewal lease, your old lease
remains in effect.
- Rent Stabilization Code § 2523.5 (c) (1) Where the owner fails
to timely offer a renewal lease or rental agreement in accordance with
subdivision (a) of this section, the one- or two-year lease term selected
by the tenant shall commence at the tenant's option, either (i) on the
date a renewal lease would have commenced had a timely offer been made,
or (ii) on the first rent payment date occurring no less than 90 days
after the date that the owner does offer the lease to the tenant. In
either event, the effective date of the increased rent under the renewal
lease shall commence on the first rent payment date occurring no less
than 90 days after such offer is made by the owner, and the guidelines
rate applicable shall be no greater than the rate in effect on the commencement
date of the lease for which a timely offer should have been made.
If you receive a "Rider on Mold" (view PDF) or similar rider with your renewal lease offer, do not sign it. Remember:
- It is illegal for the landlord to change the terms of your original lease.
Rent Payments & Receipts
The Shaloms play games with rent payments -- such as claiming not
to have received a check, not cashing rent checks for a long time, or
adding late fees, balances forward, and other charges without
explanation. These tactics intimidate tenants and may be used against
the tenant in a nonpayment case. Be aware that the landlord is hoping
you will spend your rent money and not be able to pay your rent upon
- Always send your rent via Certified Mail and request a written receipt.
- In addition to using Certified Mail, you may want to use
money orders instead of personal checks. This way you have a receipt for
the money, you won't risk spending the money on something else, and if
the landlord does not cash the money order before it expires, you can
get the money back (at which point it's his problem, not yours).
- The terms of your lease, not the landlord's "general policies," dictate whether or not you can be charged late fees.
- When "mystery charges" appear on your rent bill, send a letter to
the landlord, via Certified Mail, requesting an explanation.
- Real Property Law § 235-e Landlords must provide tenants with a
written receipt when rent is paid in cash, a money order, a cashier's
check or in any form other than personal check of a tenant. Where a
tenant pays the rent by personal check, (s)he may request in writing
a rent receipt from the landlord. The receipt must state the payment
date, the amount, the period for which the rent was paid, and the apartment
number. The receipt must be signed by the person receiving the payment
and state his or her title.
"Notices to Cure" and Litigation
Some Shalom tenants find they are not receiving the usual rent
bill, their rent checks are not being cashed, and/or they don't receive
their renewal lease as expected. These are the first clues the landlord
is plotting litigation. At some point, these tenants receive letters
threatening eviction proceedings. The most common issues are "clutter,"
pets, non-primary residency, illusory tenancy, illegal sublets, and
unauthorized alterations. Remember:
- As a rent regulated tenant, you cannot be evicted without a court order.
the landlord does not cash your rent checks, DO NOT SPEND THE MONEY!
Sooner or later the landlord will demand payment, and if you don't have
the money, you can be evicted for non-payment.
- If you find
yourself in court, hire a lawyer who only represents tenants. Yes,
hiring a lawyer costs money, but it will be less costly than losing your
apartment and being forced to find a new apartment, paying market rent,
and losing your rights as a regulated tenant.
Often the Shaloms will offer a tenants money to move out of their
apartments. If you receive a buyout offer, DO THE MATH. It is almost
impossible to find a reasonably priced, rent-regulated apartment these
days. Find out how much an apartment exactly like your current one goes
for. On top of that, add a broker's fee (about 20% of the annual rent),
moving expenses, and utilities setup fees. Decide how much your rights
as a regulated tenant are worth in cash, because you will have very few
rights as a market rate tenant. Figure out how much more the new
apartment will cost you over the course of, say, five or ten years.
That's your buyout bottom line. Try our Buyout Calculator to see for yourself!
Dealing with City and State Agencies
Unfortunately, in order to deal with bad landlords, Shalom tenants
must also deal with city and state agencies. Some agencies are more
helpful than others, and Shalom tenants are gradually getting better
results as the agencies become more familiar with our plight and the
Shaloms' tactics. Here are some tips:
In General . . .
- Don't expect inspectors to show up and write a violation just
because you filed a complaint. You will have to call again and again and
again. It usually takes about five complaints before an inspector shows
up, and ten to twenty complaints before a violation is served.
- Don't expect the landlord to correct a problem just because
a violation was served. Occasionally the Shaloms will correct a
violation. However, they are more likely to (a) ignore the violation,
(b) file a certification stating they have corrected the problem,
whether they have or not, or (c) start calling you on the phone and
sending you certified letters demanding all-day appointments to
"inspect" the problem. It is up to you to stick with it, stay informed
about the status of violations (see next bullet point), keep calling in
complaints as needed, and yes, to provide access to the landlord as
- Make a point of checking the status of complaints and violations in
your building on a regular basis. You can use the "Ohebshalom Property Lookup" tool on this site or the links
at the bottom of your building's detail page for quick access to DOB
and HPD information.
- Also make sure to check the housing court data for your building using the lookup tools on this site.
- Be sure to keep your own records (complaint logs,
printouts, PDFs, text lists, or spreadsheets). DOB maintains a record of
all complaints and violations. HPD does not provide a public record of
complaints and erases violations after they are "resolved." Housing
court only shows cases currently on the docket.
- Usually the 3-1-1 operator will know which agency to connect you
with, but not always. If they send you to the wrong place, try again.
Don't give up.
- ALWAYS write down your complaint number, the date
and time you called, the nature of your complaint, and the name of the
person who took your complaint.
- HPD will send you a written acknowledgment. Make sure to
open these and read them! Sometimes they contain notifications that the
landlord has claimed to have corrected the violation, and you have only a
few days to challenge the claim.
NYC Department of Buildings (DOB)
- DOB deals with the physical structure of the building, especially construction.
- Call 3-1-1 to file complaints with DOB.
- In general, DOB inspectors will err in favor of the
landlord. If a problem isn't obvious, they won't write a violation.
Don't give up. Keep filing complaints until a violation is issued.
will not come to your building unless YOU file a complaint. Don't wait
until your ceiling collapses or your gas lines are cut.
NYC Department of Housing Preservation & Development (HPD)
- HPD's job is to make sure the building is fit for human habitation.
- Call 3-1-1 to file complaints with HPD.
- HPD is actively cracking down on the Shaloms. However, some inspectors are more diligent than others. Keep filing complaints
NY State Division of Housing and Community Renewal (DHCR)
- DHCR is responsible for enforcing the Rent Stabilization Code,
which deals with leases, rents, and required services in rent stabilized
and rent controlled apartments. It also handles harassment complaints.
general, it appears DHCR's primary goal is to ensure landlords collect
rent increases, no matter what. Even so, tenants occasionally prevail.
Only a judge or DHCR can order rent reductions for reduced services.
file a complaint with DHCR, you will need to fill out the proper forms,
make copies, and mail them. You can get the forms from DHCR's website
or by calling the RentInfo Line: 718-739-6400.
Use All Resources Available to You!
Don't struggle through this alone -- many individuals and organizations are eager to help you. Reach out to them!
- The Shalom Tenants Alliance represents
Shalom tenants citywide. We hold regular meetings, organize group
actions (such as group filing of harassment complaints), lobby elected
officials, and trigger investigations by city and state agencies. Power
- Your elected representatives in
City Council, the State Assembly, and the State Senate are, more than
likely, already working with the Shalom Tenants Alliance and
enthusiastic about helping you.
- Your community board may be able to
help you fight the Shaloms' undermining of communities and address
problems with commercial tenants that are bound to arise.
- Tenant advocacy groups
abound! Reach out to Metropolitan Council on Housing, Cooper Square
Committee, Tenants and Neighbors, Housing Here and Now, GOLES (Good Old
Lower East Side) . . . the list goes on.
- Your neighbors are extremely important allies. Organize a tenant association in your building and hook up with your block association.